FAQ

WHAT MARKETS DOES SHEPHERD SERVICE?

We currently service the Santa Clarita area. Stay tuned as we add additional markets in 2024. If you are outside of our service area Contact us to see if its something we can accommodate.

WHAT MAKES SHEPHERD DIFFERENT FROM A REGULAR CONTRACTOR?

Finding the right person to work on your home can be a challenge. From researching technicians to bidding out jobs, you can sink hours into a project before the job is even started. That’s not the way we work. With Shepherd, your monthly subscription gives you access to regular service check-ins and on-call expertise. From routine maintenance to emergency repairs, we’ll oversee each project from start to finish for a truly seamless home care experience.

WHAT IF I NEED A SERVICE THAT ISN'T COVERED BY MY SUBSCRIPTION?

Every homeowner knows the stress of an unexpected repair job — but we’re here to help. Even if a on-demand service isn’t covered by your subscription, we can coordinate the repair with one of our trusted technicians. You’ll be informed of the cost upfront, and we’ll keep close to them at every step of the project to ensure the job gets done right.

Individually priced solutions include:

AC/HVAC Repairs
Appliance Repair
BBQ Cleaning
Caulking
Concrete/Flat Work
Countertops Repair/Replacement
Drywall Repair
Electrical Work
Fence Repair
Garage Door Repair
Gutter Repair
Holiday Light Installation
Junk Removal
Odd Jobs
Out of Town Check-Up
Painting
Picture/Art Hanging
Plumbing Work
Pool Equipment Repair
Power Washing
Roof Repairs
Security/AV
Specialty Cleaning
Stucco/Masonry
Tile Work
Tree Trimming
Trim Work
TV Mounting
Window Screen Installation/Repair
Window Washing
Window/Door Replacement
Window/Glass Repair

HOW DO YOU CHOOSE THIRD-PARTY TECHNICIANS FOR REPAIR JOBS?

There are no shortcuts to safety. That’s why we only work with a trusted network of experienced home care specialists. When we recommend a technician for the job, you can rest assured that they’re the same ones we’d choose for our own homes.

HOW WILL I BE BILLED?

Paying your bill couldn’t be simpler with our Square invoicing, you can use ACH or all major credit cards. (Hello, rewards points!) All services will be included in a single invoice per service request, so you never have to worry about paying a vendor.

AS A MEMBER, HOW DO I REQUEST WORK?

Members can submit work orders for any job at any time via the dedicated Shepherd Messaging. There’s no time spent on hold or waiting for a callback — just quick responses and quick service.